Comcast better than most ISPs in FCC test We used not be able to stream Netflix and I would fail to connect to CSGO matches," AlekseyP wrote. "I set this up because I was frustrated during a period of constant drops and outages. Another Comcast employee, VP of Internet Services Jason Livingood, detailed some potential flaws in AlekseyP's testing methodology.ĪlekseyP did write in a comment that performance has gotten better recently. One Redditor who works as a field technician for Comcast posted a detailed reply to the thread, saying that a few things could cause speed drops, including radio frequency interference, a damaged cable, or a bad modem. "I have chosen not to provide them my account or address because I do not want to singled out as a customer all their customers deserve the speeds they advertise, not just the ones who are able to call them out on their BS." Advertisement usually hours after the speeds have returned to normal values," AlekseyP wrote. "Comcast has noticed and every time I tweet they will reply asking for my account number and address. If AlekseyP's Raspberry Pi has been running hourly speed tests and only found lower-than 50Mbps speeds 16 times in three months, that would mean actual speeds are 50Mbps or above more than 99 percent of the time.ĪlekseyP has rebuffed efforts by Comcast customer service to gather more information. Comcast says on its website that "Actual speeds vary and are not guaranteed." Speeds are generally advertised as "up to" a certain Mbps. Of course, no consumer broadband service hits advertised speeds 100 percent of the time for all customers. "Plenty of the drops were during hours when we were not home or everyone was asleep," AlekseyP wrote. Hey why is my internet speed 2down\9up when I pay for 150down\10up in Washington DC? #comcast #speedtest Speeds were at their worst on New Year's Day when they dropped to 2Mbps: The Twitter account controlled by the bot has tweeted speed test results 16 times in the past three months, often getting replies from Comcast customer service. "I am by no means some fancy programmer so there is no need to point out that my code is ugly or could be better," the Redditor wrote. AlekseyP set the tweeting threshold at 50Mbps in part because the Raspberry Pi's Ethernet port tops out at 100Mbps. Whenever the down speed is below 50Mbps the Pi uses a Twitter API to send an automatic tweet to Comcast listing the speeds. I know some people might say I should not be complaining about 50Mbps down, but when they advertise 150 and I get 10-30 I am unsatisfied."ĪlekseyP made the Twitter bot's code available on Pastebin. "The Raspberry Pi runs a series of speed tests every hour and stores the data. "I pay for 150Mbps down and 10Mbps up," Reddit user AlekseyP wrote over the weekend.
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